Shore Excursioneer Live Help Customer Reviews

Our Live Chat feature allows customers to quickly interact with our Shore Excursion booking specialists for any assistance required. We continuously monitor the performance and customer satisfaction provided in order to constantly improve our services. We at Shore Excursioneer are happy to share those Online Live Chat booking service reviews with you. Happy shore excursions shopping!



Kathleen Frischhertz
5 days ago
Karla was quick to help and resolve the questions I had
jan
6 days ago
great service
Xavier Carrillo
6 days ago
Lia was very helpful and fast to answer my many questions. thank you Lia!
LInda Calkins
7 days ago
The agent was very efficient and friendly.
Wayne Shipman
7 days ago
fast and easy
Hadley
8 days ago
Thank you Sunny!
Tara
9 days ago
Efficient. Knowledgeable.
Lesa
9 days ago
Very helpful chat!
Theresa
9 days ago
was very nice and easy
ressa
10 days ago
Quick response, answered my question with additional information before I could ask, came across as friendly and pleasant by introducing herself
Misti Ferguson
12 days ago
Milo was great!
Rick Jenkins
13 days ago
Lia was amazing and very helpful. I appreciate all her help. Thank you so much Lia
Wendy Medina
13 days ago
She answered all my questions. Was extremely helpful!
Kerrie
13 days ago
Didn’t offer exactly the excursion we were looking for but chat session worked great.
Rebekah
14 days ago
Thanks Karla, I will book today
Angel
15 days ago
Quick and easy
Dave
16 days ago
Very smooth and the agent answered all the questions I had
Anna Mayberry
16 days ago
Sunny answered my questions easily and was very kind!
Margaret schreiner
16 days ago
very quick good info
Karen A Morgan
17 days ago
It was fast and easy.
Kathy
17 days ago
Great support.
Nancy
18 days ago
pleasant experience, very helpful, sold two excursions :)
Piper
18 days ago
Sunny was fast and efficient.. Thank you.
Allana Mitchell-Dell
19 days ago
No fuss no muss! Polite, quick and helpful
Susan
19 days ago
Definitely got the answer that I needed!
Karen
20 days ago
Sunny was prompt and helpful.
Morris Meseke
20 days ago
Agent (Sunny) was extremely courteous and helpful. That goes a long way when facing possible complications with vacation plans!
Gail Poundstone
21 days ago
The timing from ship time to local time was confusing and the agent was very patient and clear in her answers
Tim
21 days ago
My question was answered.
Christopher Lee Penland
23 days ago
We have been customers for years and love you all. Have future trips booked already.
tabatha
24 days ago
Fast, professional, easy to chat with. Took care of my booking in a timely manor.
Igor Makarov
24 days ago
Karla was great and very helpful! A+++!!!
Dorothy Leigh Cruz
25 days ago
Very pleasant to deal with Sunny! Made everything easy for me!!
Everett
25 days ago
Save me money!
Breanna Siller
25 days ago
Fast service
Terrance Liddile
26 days ago
Support was amazing. Karla did a great job and answered all of my questions - no issues!
Aaron Pease
26 days ago
Great job Milo. The site wasn't working very well and Milo corrected the issues quickly.
Kathy
27 days ago
So glad you're there.
William Sharrow
27 days ago
Found out what I needed to know quickly
Tracy Collins
27 days ago
Very fast at replying and helpful.
Diana Graham
27 days ago
My questions were answered right away.
Susan Tarbox
28 days ago
Karla fixed the problem immediately!!! thank you
Jodi Herrmann
28 days ago
Quickly got my question answered! I was just sitting down to start picking my excursions for my Alaska trip, this site recommended by a friend, so far very impressed!
Corey
28 days ago
great job!!
Jeanne Dresback
28 days ago
True
Nancy
29 days ago
quick and to the point
Sally benzell
30 days ago
Excellent service during chat
Dee
30 days ago
Fast and friendly
Deidera Vicha
30 days ago
Shore Excursioneer is always professional and helpful! They realized that the original excursion we chose wouldn't work with out port time and they reached out to help us get an excursion that would work. We always use Shore Excursioneer to make arrangements because they go the extra mile for their customers.
Jody
31 days ago
I didn't receive tickets or confirmations from a deposit on an excursion made almost 1 month ago. Karla was super helpful in tracking down what happened - my mis-spelling of our email address. Karla sent me a link to the tickets and made the spelling correction. So glad I looked into this weeks before our vacation. Now we're organized and ready to go or even book another excursion! This is our first time booking with Shore Excursioneer and I hope that the trip is just as awesome as the online customer service!
Ayesha LaNique Kidd
31 days ago
It was efficient
Monica
5 days ago
Karla 👍🏻
Darcy
6 days ago
Changed out my excursion quick, easily, and painless! THANK YOU!
Cindy L Brown
6 days ago
Lia was very polite and helpful.. I am just frustrated that the issue couldn't be completely resolved.
Tama Holve
7 days ago
I've done a great deal of research for this client and now find that you do not pay commission. Not happy with that and will look to use other suppliers.
Brad
7 days ago
Karla answered quickly and clearly so I understood everything.
Dee Dee
8 days ago
Very prompt and answered all my questions. Thanks, Sunny!
Joy
9 days ago
Very informative
Patrick
9 days ago
Easy,quick,efficient and complete.
Theresa
10 days ago
was so easy giver her a raise
Gina
12 days ago
Karla was very helpful and answered all of my questions quickly and thoroughly. The only thing I was somewhat disappointed with had nothing to do with her. It was just that I would have to pay the same price if I knew ahead of time that I was only going to use the transportation to the resort and not to return.
Jennifer Brown
13 days ago
Lia was very quick to respond and correct my mistake.
Pam medina
13 days ago
Was very quick and easy
JASON K PORTER
13 days ago
I was testy and not easy customer and she was very helpful and informative.. because of that if my group books an excursion in Belize. It WILL BE with shoreexcursioneer
Linda
14 days ago
The operator was clear and concise,and dealt with my query efficiently
Kelsey Cameron
15 days ago
She answered all my questions quickly-thank you
Dave
16 days ago
Perfect answers to my questions
Paula Thrift
16 days ago
I got the information I needed in a timely manner and it was complete thank you
Debora Palmer
16 days ago
The chat option is a great way to talk to customers.
Daina
17 days ago
Everything was really clear and informative. Karla was really very professional assistant in reccomeding the tours
KENNETTA L MAXEY
17 days ago
Karina was quick and knowledgeable. I appreciate her time.
Sheryl
18 days ago
Our original booking was cancelled. Lia helped me find another booking as another option. She was professional and nice. Lia was amazing.
Barbara Dickinson
18 days ago
Lia was very helpful and very nice
ANNA CASTILLO
18 days ago
Great experience to upgrade our visit!!
Valerie
19 days ago
it worked. The person was polite and it was reasonably quick.
Patti
20 days ago
Excellent customer service. Very quick and very helpful.
diana
20 days ago
answered all my questions very quickly and pleasant to deal with
betty
21 days ago
the agent was quick to reply and accomodating.
Leona Gayle Fontenot
21 days ago
Very fast and answered my question
Jeff
22 days ago
Sunny answered my questions
Bill Nutt
23 days ago
Fast service and gave me the information I needed to book my excursion.
Tashiba Hardy
24 days ago
Representative solved my issue
Julie Squire
24 days ago
All questions answered promptly.
SUE
25 days ago
Sunny was very helpful, didnt think it would be as easy to make changes but was pleasantly surprised!
Toni Davidson
25 days ago
Fast and easy. No problems.
Pam Capers
26 days ago
I reached out to Karla multiple times and each time she responded with the patience of a saint.
Karen
26 days ago
You guys are GREAT!!!!!
bill
26 days ago
agent did research on my question and was most helpful with the answers received.
Rosy Lim
27 days ago
Sunny was helpful and friendly. I hope to get my 100% refund without fee in the next few days!
Angel
27 days ago
Easy
Diana Graham
27 days ago
My questions were answered promptly.
Kathy Rhew
28 days ago
Fast and efficient.
Lee
28 days ago
I was concerned about the timing of the event. Karla was very honest that the timing would not work. She did not try to sell my anything, which is what I really appreciated. Plus, there were no communication issues. She understood my request immediately.
Tim
28 days ago
Milo was great
Albert
28 days ago
Milo was honest!!!
Rey
29 days ago
Easy, friendly, and professional service. Solved my issue in a timely fashion.
Frank Fanelli
29 days ago
She was quick and helpful
Mark Watkinson
30 days ago
Sunny was fantastic, she was able to do everything that I asked of her.
Brenda Golding
30 days ago
very helpful and fixed my problem.
JOYCE garee
30 days ago
Prompt response and quick solution to my question
Carol Melnick
31 days ago
Quick satisfactory assistance.
Michael
31 days ago
The agent was quickly identify what I was looking for and made visiting your site very easy.